Being straightforward with you, at this stage, I believe the top Resolution can be for Empire-Today to come to our house, get rid of every one of the carpet and pads you have set up. My reasons are this:
They Lower The brand new carpet out in my driveway and brought it in piece by piece, room by space. As I just had my walls painted, I went upstairs just after several hrs and claimed to your direct man, what come about to my freshly painted walls. His reaction was oh which was there. I claimed no it wasn’t as you may tour my dwelling and find out all walls have been freshly painted with NO marks. He apologized and after that sent his work out to his van to obtain anything to scrub my walls. Well my partitions went from a product to pink coloring as being the chemical striped the paint. He then apologized again and mentioned I’m sorry are you satisfied with the carpet work And that i explained to him no and my husband signed our agreement UNDER PROTEST. These laborers are outside individuals who will not be Specialist and should be screened in advance of getting into customers houses.
I have experienced absolutely nothing but one particular dilemma once the future Together with the installation of my flooring and blinds. I at first picked out PVP flooring only to obtain installers arrive out rip up all my carpet and discover a crack in my Basis therein making very little but carpet achievable. I was remaining with a complete wreck of the house and After i referred to as Empire to view what was my subsequent stage I was informed that a supervisor would return my simply call and find out what was up coming. I under no circumstances been given a contact from any person at Empire. I known as back in tears and still wouldn’t be set via to everyone in charge i.e. Administration or corporate! I at last cancelled anything only to discover an e mail sent to me from Krystle Munoz extending me a Exclusive offer you to rectify your situation. I was explained to I might have my flooring replaced at $3,756.fifty four. All interaction was by using e mail no one ever arrived at out and called me. I named Ms. MUNOZ but gained voice mail concept stating that she was out on the office. I then fulfilled with my salesman yet again Okey who had my carpet put in on Saturday. My authentic estimate for that flooring and blinds I preferred was $6,seven hundred. Following the debacle etcetera he priced it yet again and arrived up with $six,two hundred.00 and I said I used to be quoted $three,756.fifty four by Ms. Munoz for my flooring and my blinds certainly are a separate get of $1,four hundred.00 which I’ve already put a $five hundred deposit on. I used to be explained to that my offer from Ms. Munoz will be honored rather than a difficulty. Ha what a joke that’s come to be. I’ve called numerous moments only to never reach anybody in cost or willing and capable to support. I identified as today to discover why my blinds have been cancelled, I been given an e-mail yesterday stating that I experienced cancelled my blind installation appointment which I under no circumstances did. I identified as Empire to pay my account in whole to the prices I used to be promised. For my flooring $three,756.
We'd like it to generally be put in by December sixteenth and also have gotten no-one to speak to us, reply our phone calls, or contact us back again. I have tried using every other attainable way to help make this installation come about.
I started calling in Sept/Oct 2017 for that substitution. Not one person would return my get in touch with. I called Trevor directly and he identified as Kim in CS and she identified as me again inside a day and still left a message. It took many calls and two months for her to return my connect with.
Oct three, 2018 at eleven:57 am This working experience with Empire has actually been absolutely nothing short of a nightmare ! our flooring was acquired December of 17 and set up in feb 18th. This is when the NIGHTMARE starts. Once the set up They hooked the washer back up and didn’t tighten the hose up. Water leaked for every day and a 50 percent ruining the new flooring in front and also the hallway. Took various phone calls and times to receive them back again out to fix it! . Their manager instructed me which they weren’t suppose to re hook up the appliances. Then the ground from the master bedroom started to Pop and crack once you walked on it1 It bought even worse eventually. Because the damp floor I censed that there may be issues with EMPIRE1 So I wrote down and stored each day and time I talked to them and promised numerous instances that they might be out below to repair the challenge and that we might be looked after and the challenge could well be solved!!! SO Numerous no displays and no phone requires months, Claims produced that they'd be out on such and such date and even now no person came or simply identified as!! My spouse And that i each cancelled and rescheduled appointments to generally be here and ,properly NO ONE CAME !!! The floor is popping and cracking through the entire house now! Its march fifth now .The supervisor said that he realized what the condition was and that he experienced observed it a thousand situations Which It might be looked after. He claimed that he Individually was popping out to inspect the ground! On march 5th three personnel came out ,but not the supervisor as promised! They walked into your hallway and bedroom and started shaking their heads no looking at each other. The lead guy claimed it wasn't very good! They managed to find a small piece of the underlayment applied to install the ground and appeared straight at me and told me they don’t use this certain underlayment any longer! He described that what they are using is thicker and quieter . I request why they utilized it on our floors and he mentioned that they probably experienced some further rolls from the warehouse and threw them around the truck!
Can another person, similar to the CEO ideally, get again to me to debate this make any difference ASAP. Public relations is big to a corporation & whoever handles it should be aware of how your customer service or workers handle your business’s phone calls & methods! Thank you ahead of time empire carpeting reviews for reading through this grievance………..
To stay away from anymore heartache and disappointment from Empire Today, I sense similar to Don and concur along with his electronic mail. you should confer with Don’s 8th paragraph of his e mail.
They've got scammed the wrong client and the rest of you have to awaken and end obtaining their lies.
We all know delays can be disheartening, and we’re disappointed to listen to that the installation has not been accomplished. We’ll be in contact with you Soon to debate your problems.
I might increase. Anytime we known as the business retained repeating “let me get in touch with the installers keep on” they usually never could?! Don’t they've got phones on the job. They had been impolite and couldn’t be bothered.
It's not how we wish installations to go, and we’re worried about your encounter. You should create to us at customersupport at empire-today.com with the two your account and contact information and facts, and mention Headquarters in the topic line so we are able to talk about this even further.
Alright so we receive a manager who swears they will make it as many as us. Took $one hundred off the price to reschedule. Reluctantly I agreed bc they'd my deposit and so forth. Scheduled for November 28.
Let me understand what both you and your group has decided and I will ahead your facts to Don for his review/approval.